The Body Shop - Market Segmentation and Competition

The Body Shop is considered to be one of the biggest around the globe, in the cosmetics industry. They always have a consistency in producing ecological and environmental-friendly body and cosmetics products. The products are exclusively based on natural ingredients. They are manufactured according to strict ethical codes, which are opposed to animal testing. 

The Body Shop possesses good information about the market and knows the good attributes of the customer. This information will be leveraged to better understand on who is served, what their specific needs are, and how The Body Shop can communicate better with them.

Talking about Market Segmentation, TBS always tries to understand their customer and differ the target market to specify the product.

1. Geographic Segmentation. TBS set up the stores all over the world, such as in United Kingdom, US, Australia, Canada, Japan, France, Korea, etc. In these countries, the level of people’s life is high. They always focus on their quality of life. Meanwhile, TBS also sell the different products in different places. For example, for Muslim country like Malaysia and Indonesia, TBS does not sell product made by alcohol. Another example is, due to the dry weather in the south of China, so TBS sold some moisture products such as skin lotion and shower liquid.